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FAQ

How do I track my order?

Once your item/items are ready to be shipped, you will receive a tracking number at the email that you provide at checkout. Majority of our items are shipped USPS. Some items are shipped UPS. 

Processing Time?

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Processing time varies on each individual item. We ship very quickly most of the time. However, processing times can vary on the amount of orders placed before yours. Most of the time we will ship an item out within 3 business days. 

Care Instructions?

Hand-wash all custom glass, mugs, or shot glasses.
Shirts can be washed regularly

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Covid-19 policies?

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DUE TO COVID-19 WE ARE PUTTING THE FOLLOWING POLICY IN ORDER EFFECTIVE IMMEDIATELY:

ORDER PROCESSING TIMES MAY BE DELAYED UP TO 24-72 HOURS DEPENDING ON HOW MANY ORDERS ARE AHEAD OF YOURS.

DELIVERY TIMES MAY BE DELAYED FROM CARRIERS DUE TO THE PANDEMIC. PLEASE NOTE THAT WE WILL DO OUR PART WITH MAKING SURE YOU HAVE THE TRACKING INFORMATION ON YOUR CONFIRMATION EMAIL/TEXT. ONCE WE DELIVER THE PACKAGE TO THE CARRIER WE HAVE NO CONTROL OVER THE DELAYS.

RETURNS OR EXCHANGES ARE NOT ALLOWED AT THE TIME FOR EVERYONE'S SAFTEY. 

WE ASSURE YOU THAT WE ARE WORKING HARD TO MAKE SURE EVERY ORDER IS RECEIVED AT A TIMELY MANNER! 

PLEASE CONTACT US BY EMAIL AT: customerservice@adorncreations.net OR BY PHONE AT: (803) 39ADORN (23676) for any questions or concerns you may have.

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Do you provide International delivery?

Yes. Shipping cost are applied at checkout.

What is your returns policy?

For all returns and exchanges, we would need to be contacted within 14 days of delivery. Items will need to be sent back within 30 days of delivery.

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Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss of value. 

What can't be returned or exchanged?

Because  of the nature of these items, unless they have arrived damaged or defective, We cannot accept returns for:

• Custom or personalized items

• Intimate items (for health/hygiene reasons

• Any headphones or earbuds (unless sealed, proof will be required)